Shipping Policy

We consider ourselves as experts in safely shipping guitars, having shipped over a thousand to most countries in the world.

 

All guitars are sent via tracked delivery and packaged securely using an appropriate box and materials.

 

We try to dispatch all orders within 1 business day where possible, and our UK service is a super-fast overnight delivery, and fully insured.


International shipping may be subject to customs/import duties or other associated taxes. The buyer is responsible for these costs both 1) when importing, and 2) when a guitar is redelivered/returned back to us (for any reason). The buyer is also responsible for communicating directly with customs in a timely manner to ensure the guitar is delivered safely once it reaches your country. Failure to do so may result in customs storage charges, or (in extremely rare cases) the guitar being destroyed - to which we will need to be compensated in full for.

 

Every country has individual import policies, so ensure you check your country policies these prior to buying. Note: USA customers will be able to avoid import VAT duty on USA built guitars if a 'Foreign Shippers Declaration of US Goods Returned' form is completed on purchase.

 

Please allow 7-10 days on international orders to accomodate customs processing which is not within our control.